Return & Refund Policy

At Colry Return & Refund Policy, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain items such as personalized products, final-sale items, or hygiene-related products (e.g., earrings, masks) cannot be returned unless defective or damaged.

How to Initiate a Return

To start a return, please contact our customer support team at vividreams915@gmail.com with your order number and reason for return.
Once approved, we will provide return instructions, including the return address.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the status.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping fees (if any) are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the item you prefer.

Damaged or Defective Items

If you receive a damaged or defective product, please email us within 7 days of delivery with clear photos of the item and packaging. We’ll arrange a replacement or full refund at no extra cost.

If you have any questions about our policy, feel free to reach out to our team anytime at vividreams915@gmail.com.

Thank you for shopping with Colry!